In the present day market scenario of intense competition, organizations need to know what they know and be able to leverage on its knowledge base to gain competitive advantage. In this knowledge era, organisations can create and sustain competitive advantage through initiation of appropriate knowledge management processes. The organisations that…

Discusses limitations of "Comparing Distance Learning and Classroom Learning: Conceptual Considerations," Smith and Dillon's physical science view of educational technology. Suggests that a systems approach is necessary to describe distance education and define a set of principles and rules for its effective use, as well as a set of criteria to…