Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

As American schools increasingly are called on to ensure students have the skills necessary to succeed in the 21st century, school districts nationwide are responding with a renewed interest in systemic change. The revived attention notwithstanding, educators, policymakers and the public still misunderstand the true meaning of systemic change in…

This white paper proposes bringing the federal government, state governments, and the private sector together as part of a new approach to making high-speed Internet services available across the country. It proposes the creation of a new federal Universal Broadband Fund (UBF) that, together with matching funds from the states and the private…