Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

This article presents a case scenario that may be used in system analysis and design, database management, and business analytics classes. The case document includes realistic, detailed information on the operations at the American Guild of Musical Artists (AGMA). Examples of assignments for each class and suggested reading are presented. In each…

This paper reviews the services provided by the ERIC system and suggests ways to broaden its scope through coordination with other existing education databases. The first of four major sections chronicles the evolution of ERIC and explains why it has not been able to exercise true bibliographic control over the literature of education. The second…

This is a report evaluating the National Student Loan Data System (NSLDS), which is designed to track federal student financial aid (Title IV) programs and provide research and support functions such as prescreening of aid applicants for eligibility and enrollment status. The report finds that the Department of Education has made only limited…