The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature, matrix management principles are useful for…

The results of a managerial rotation program in a medium-sized academic library reference department are presented. After meeting certain minimal eligibility requirements, librarians in this department take turns on a 2-year cycle serving as head of the department. This case study is used as a model to assess both the advantages and disadvantages…

Presents the principles of effective supervision of library employees from practical, rather than theoretical framework. The topics covered are directed to library school students and new library professionals and include supervisory expectations, respect, delegation, communication, praise and criticism, accessibility, loyalty and support,…

Examines the role of the collection development leader in today's academic library and provides a framework for leadership utilizing the concepts of shared vision and mission, teaching and learning, and stewardship. Content management leadership requires that leaders be exceptional listeners and subject to the same need to continually learn.…

In order to evaluate time management practices among managers of large academic libraries, questionnaires were mailed to 189 library directors. A total of 158 surveys were returned for a response rate of 82%. Items used to collect data in the questionnaire were based on time management literature and were grouped into five categories: (1) a…

Lending services units at Indiana State University's Cunningham Memorial Library depend heavily on student employees to fulfill their specific missions. Problems attributed to poor communication and lack of motivation among student employees were causing negative impacts on the units' abilities to function well. To resolve these problems,…

This book is designed to provide a foundation in the principles of supervision and to serve as a handbook for the day-to-day problems that arise in supervising student employees in academic libraries. Chapters 1-3 describe the role of student employees in the academic library, the role of the student employee supervisor, and basic principles of…

The comments of 21 library professionals from academic and public libraries on principles of library administration are presented in this guide. The members of the Library Administration and Management middle management discussion group touch upon goal setting in management, getting to know new staff, interpersonal relationships between employee…

Changing services, technologies, organization, and ownership and access policies in academic libraries will bring new management and leadership techniques. Reviews literature examining change, management creativity, learning organizations, Total Quality Management, technological advancement, internationalization of higher education and global…

Based on a spring 1979 survey on communication in Association of Research Libraries (ARL) member institutions, this Systems and Procedures Exchange Center (SPEC) kit focuses on upward communication from staff to administration by looking at individual responsibilities of staff members and supervisors. Results indicate that the two most commonly…

Like most academic libraries, Purdue University Calumet depends heavily on student workers for its daily operations. After the investment of time and effort involved in training student workers, it is important to retain them from one year to the next. This case study examines training procedures that are designed to cultivate a sense of mutual…

The 2003 Brick and Click is a one-day conference that focuses on providing library resources and services for students who are either on-campus learners or off-campus learners. The conference theme was "The Shape of Tomorrow". It is sponsored by the Northwest Missouri State University in order to offer academic librarians a forum for…