Describes both a dichotomy between library managers and library staff involved in direct service and a supervisory development instrument intended for use by employees to rate supervisors. This instrument, which is included, is designed to encourage an organizational climate characterized by mutual trust and shared values among supervisors and…

Argues that service is better in libraries whose staff participate in management activities than in libraries run by authoritarian methods, and that staff educational diversity and adequate collection resources linked to a participative management style enhance staff satisfaction and, concomitantly, library performance. (RAA)