Purpose: This paper aims to develop and empirically test a hierarchical model for measuring service quality in higher education. Design/methodology/approach: The first phase of the study consisted of qualitative research methods and a comprehensive literature review, which allowed the development of a conceptual model comprising 53 service quality…

As part of a sequential exploratory mixed methods study, 9 months of ethnographically guided observations and interviews were used to develop a survey examining graduate engineering student retention. Findings from the ethnographic fieldwork yielded several themes, including international diversity, research group organization and climate,…

This article reports on findings from a mixed-methods validation study of the "Online Survey of Students' Experiences of Learning in Learning Communities". In the quantitative part of the study, we found strong correlations among survey items related to faculty behaviors, student behaviors, and critical thinking. Factor analysis yielded…

A mixed methods project was devoted to understanding college students' justification for digital piracy. The project consisted of two studies, a qualitative one and a quantitative one. Qualitative interviews were conducted to identify main themes in students' justification for digital piracy, and then the findings were tested in a quantitative…

Retention and graduation are major challenges in South African higher education institutions. These phenomena are especially troubling among Black and Colored (BC) students at both historically advantaged and historically disadvantaged institutions. The retention and graduation rates of these groups are disturbingly low compared to those of White…

Digital games are marketed, mass-produced, and consumed by an increasing number of people and the game industry is only expected to grow. In response, postsecondary institutions in the UK and the U.S. have started to create game degree programs. Though curriculum theorists provide insight into the process of creating a new program, no formal…