This article provides remarks delivered by Gen. Mark Brown, Chief Operating Officer for Federal Student Aid on September 19, 2019 at the 2019 National College Access Network (NCAN) Conference in Indianapolis, Indiana. Gen. Brown granted JCA permission to reprint his remarks.

For decades, the Free Application for Federal Student Aid (FAFSA) forms were processed electronically by the legacy Central Processing System. In 2021 the Office of Federal Student Aid (FSA) initiated a system development effort and in December 2023 deployed a new system to process forms for the 2024-2025 school year. However, student aid…

Although student loan debt has been rigorously studied over the past several decades, scant research has investigated how institutions of higher education communicate debt to current and former student borrowers. As COVID-19 forced the United States Department of Education to cancel the Annual Student Loan Acknowledgement as part of a student's…

About half of the more than $1 trillion in outstanding federal student Direct Loans are being repaid by borrowers using IDR plans. Some borrowers in IDR plans are now potentially eligible for forgiveness of their remaining loan balances after 20 or 25 years of payments. GAO was asked to review IDR forgiveness. This report examines: (1) how many…

This statutory report presents the activities and accomplishments of the U.S. Department of Education's Office of Inspector General (OIG) from October 1, 2024, through March 31, 2025. The audits, investigations, and related work highlighted in this report are products of OIG's mission to identify and stop fraud, waste, and abuse; and promote…

The William D. Ford Federal Direct Loan (Direct Loan) program is the single largest source of federal financial assistance to support students' postsecondary educational pursuits. The U.S. Department of Education estimates that in FY2025, $93.1 billion in new loans will be made through the program. As of the end of the third quarter of FY2024,…

In early 2020, in response to the emerging COVID-19 pandemic, the Trump Administration declared a public health emergency under the Public Health Service Act, a national emergency under the National Emergencies Act, and a nationwide emergency under the Robert T. Stafford Disaster Relief and Emergency Assistance Act. Congress and the U.S.…

We cannot continue to ask students -- and their families -- to make one of the largest and most important investments of their lives without clearer information about what their time and money will yield. In partnership with RTI International (RTI), operating in an independent capacity, IHEP is gathering expert insights needed to support making…

The Free Application for Federal Student Aid (FAFSA) is the entry ramp to federal grants and loans that many students depend on to afford college. Congress passed the FAFSA Simplification Act in 2020 in part to make it easier to apply for federal aid. However, Education's rollout of the new FAFSA has suffered from numerous challenges and delays.…

This statutory report presents the activities and accomplishments of the U.S. Department of Education's Office of Inspector General (OIG) from October 1, 2023, through March, 2024. The audits, investigations, and related work highlighted in the report are products of OIG's mission to identify and stop fraud, waste, and abuse; and promote…

Given the skyrocketing costs of higher education, some borrowers -- particularly those with low incomes and those who were scammed by for-profit colleges -- genuinely need assistance. But portraying student loan forgiveness as a working-class issue is highly misleading. In fact, data on student borrowing shows that debt relief benefits few…

This study considers socially stratified take-up of income-driven repayment plans among federal student loan borrowers with high-debt payment obligations. Qualitative analyses of borrower complaints from the Consumer Financial Protection Bureau are used to document borrowers' experiences of administrative burden in the federal loan repayment…

The purpose of this quantitative study is to investigate the relationship between federal Pell Grant status, campus diversity statistics, and their influence on graduation rates within higher education. This study focuses on higher education institutions in the state of Texas and adopts a quantitative design that utilizes a regression analysis to…

We cannot continue to ask students -- and their families -- to make one of the largest and most important investments of their lives without clearer information about what their time and money will yield. Fortunately, support is broad across the country and across the political spectrum for a federal student-level data network (SLDN), which would…

Federal student loans help many college students access and complete postsecondary degrees that would not have been attainable otherwise. But years of well-intentioned policymaking have left the student loan system a complicated mess that is difficult for borrowers to navigate and leads to unfair and inefficient distributions of taxpayer dollars.…