During 1993-94, the U.S. Congress passed several initiatives that offer great potential for facilitating progress in education. These include: (1) The Goals 2000: Educate America Act; (2) Individual Education Accounts; (3) the Family Involvement Initiative; (4) the Safe Schools Act (as part of Goals 2000); (5) the School-to-Work Opportunities Act;…

This document, part of the Clinton Administration's "Reinventing Government" initiative involving a long-term, significant revamping of the federal bureaucracy, presents a comprehensive set of published customer service standards for the United States Government. It presents more than 1,500 standards representing commitments from more…