Evaluating the quality of students' support services in distance education institutions is vital because by nature Open Distance Learning (ODL) is a high-involvement service industry, with multiple student support service encounters. Most quality evaluation models tend to view quality from the institutional perspective. As a result, little is…

This case study highlights the needs of second-year veteran students at a 3-year professional focus, commuter institution of higher education. Through an intrinsic case study that uses interviews, blog posts, and focus groups to collect evidence, the narratives of four veteran students highlight their experiences, challenges, and need for a…

Educational quality determined by factors such as academic climate, physical environment and academic quality of universities are considered essential for growing numbers of international students. This study aims to reveal and analyze the experiences of international students studying at graduate education step in Turkey. To this end, it is…

The purpose of this qualitative case study was to explore second year college students' experiences with academic support programs and their personal academic coping strategies. The research questions were designed to collect data regarding the experiences with academic support programs of U.S. Midwest public college students who were continuously…

The Department of Higher Education and Training introduced the national certificate vocational (NCV) in Further Education and Training colleges in January 2007. The entry requirement for this qualification is Grade 9. However, this qualification has attracted students with grades between Grades 9 and 12. Students enrolling for the NCV…

Drastic immigration policies and economic conditions have resulted in unparalleled return rates to Mexico. Deported parents are faced with the difficult choice of leaving US-born children behind or taking them to their country of origin, where many face significant educational, cultural, and linguistic barriers. This study focuses on six families…

This paper draws on self-determination theory (SDT) to explore reasons for college students' decisions to either continue or change directions (and hence their persistence) from their STEM-intending majors. We therefore sought to gain insight into why some college students persisted in their STEM-intending degree programs while others, faced with…

Missing from educational studies on English learners (ELs) is an investigation of those students who succeed beyond minimum standards, defying the achievement gap. The research study presented in this article contributes to this area by examining the experiences and understandings of five middle school ELs who have demonstrated linguistic and…

For this qualitative case study we explored students' perceptions of institutional support and sense of belonging within the college environment. Following 10 low-income, first-generation college students out of a college access program and through their first year of college, we examined institutional support structures that have been reported to…

Quality support services play a significant role in the overall development of students with an intellectual disability. This qualitative study sought to examine to what extent the support services provided in South Australian schools for students with an intellectual disability influenced these students' problem-solving skills, family, social and…

The purpose of this qualitative study was to understand the college-going experiences of 10 high-achieving first-generation Latino college juniors and seniors at a Hispanic-Serving Institution in the southwest. Despite facing barriers, many first-generation Latino students succeed in attending and completing their postsecondary education. Yet,…

This article presents a small qualitative study which aimed to gain an understanding of how lecturers and international students perceive the English language policies and practices at their institutions. The findings show that most participants perceive current policies and practices as unfair. However, there were discrepancies in lecturers' and…

The purpose of this qualitative study was to explore the underlying non-cognitive processes and institutional factors that allowed first-year students to enact effective strategies for attaining academic success and persisting despite obstacles. The varying levels of academic preparation and unique obstacles faced by the student participants…

To better understand Latina/o students' needs in a predominantly White institution of higher education with low Latina/o retention rates, semistructured interviews were completed with 30 Latina/o students. The themes that emerged through qualitative analysis of the interviews were: linguistic and financial barriers; a need for unity; availability…

This qualitative study examined the perceptions, attitudes, and experiences of eight twice-exceptional African American gifted students who attended the same K-12 urban school district in the Midwest. Four major themes emerged--academic supports, personal and social challenges, career worries, and experience with school counselors. Findings…