The adoption of streaming video by academic libraries is widespread, yet little is known about the experiences of faculty and students who use streaming video. This article describes a usability study of three popular streaming video databases. Faculty and student participants completed a series of tasks in each database and answered questions…

People with disabilities have been among the most marginalised groups both within society and within post-secondary/higher education. Over the last two decades, an increasing number of inclusive educational programmes have come into existence both nationally and internationally for this group of learners. The Trinity Centre for People with…

Vernacular language videos with narration in non-English languages have been used in North American academic libraries to engage and empower international and non-native English-speaking students. This study investigated the effectiveness of McGill University Library's orientation videos from the perspective of these students, using mixed methods…

Academic and research libraries have been increasing their efforts for a number of years to demonstrate their contributions to student learning outcomes in support of the institutional educational mission. Whether through one-shot instruction or credited classes, libraries invest a great deal of time and effort in instructional programs. A key…

Too frequently, and often too late, academic librarians learn of patron experiences involving problem patrons, misdemeanor criminal activity, or poorly secured areas. Regrettably, these experiences can irrevocably diminish perceptions of access to the vibrant learning spaces and services offered by our institutions. This article assesses the…