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Peer reviewedSimmonds Patience L.; Ingold, Jane L. – Reference Librarian, 2002
Identifies difficult patron issues in academic libraries from the librarians' perspectives and offers solutions to try and prevent them from becoming problems. Topics include labeling academic library users; eliminating sources of conflict between faculty and library staff; and conflicts between students and library staff. (Author/LRW)
Descriptors: Academic Libraries, Behavior Problems, Conflict, Higher Education
Peer reviewedJacobson, Trudi E.; Mark, Beth L. – Reference Librarian, 1995
Considers college student apprehension when encountering new information technologies, CD-ROMs in particular, and proposes a variety of active learning exercises. Topics include information proliferation, library anxiety, computer anxiety, active learning, learning styles, problem solving, indexing exercises, search strategy worksheets,…
Descriptors: Academic Libraries, Active Learning, Cognitive Style, Computer Anxiety
