The aim of this study is to analyse psychological contract fulfilment as a mechanism through which training affects stress in call centres. The hypotheses were tested on a sample of 412 call centre operators, using structural equation modelling to analyse their survey responses. Our results demonstrated that training is negatively related to…

This article suggests ways to develop individual employees' capabilities to minimize the negative effects of workplace stress in higher education, particularly that caused by organizational change. It is argued that early action to prepare employees for change is more beneficial to individuals and the institution than treating dysfunctional…

A review of research suggests that major factors in job satisfaction among women in higher education administration are (1) perceptions of the communication climate; (2) elements contributing to chronic job stress; and (3) facets of work support. Within each category, a variety of elements are important. (MSE)

Staff burnout is a major hazard in outdoor wilderness education programs. Most susceptible are younger, first-time, idealistic, highly educated, overcommitted individuals who find difficulty in separating work from their private lives. Symptoms of burnout include decreasing concern, commitment, and enthusiasm; minimizing physical involvement with…

This volume contains the proceedings of a conference held to acquaint managers and health care professionals with new developments in the field of occupational stress. Psychological stress research performed by the National Institute for Occupational Safety and Health (NIOSH) from 1971 to 1976 is reviewed first, with an emphasis on defining…