Includes three reports that describe how Utah's government, libraries, and educational institutions at all levels are becoming more effective through the use of computer and telecommunications technology. Highlights include public library connectivity; public school networks that provide Internet access; and higher education technology and…

This annual report of public library services is part of "The Upgrade Process," a tool for Utah's public librarians and library trustees to use as they work to improve the quality and effectiveness of public library service. The process has three major components: public library service standards; a flexible planning process for public…