Provides a step-by-step reference for building a new development team in computer-assisted instruction and computer-based training. Included are descriptions of staff development considerations, computer-based training technology information such as computer software and hardware, training methods, and teamwork. (DB)

Examines the importance of diversity training for employees in all work environments and presents a case study of one training program delivered to facility management personnel at Ohio University. The diversity program components are described as are its positive results and potential pitfalls when presented at an institution. Concluding comments…

Purpose: The purpose of this paper is to assess the performance of a sample of Lebanese organizations vis-a-vis some of the core learning organization dimensions identified in the literature, focusing specifically on those dimensions that are considered most salient and relevant in the Lebanese context. Design/methodology/approach: The paper…

The purpose of the study was to compare the practices used by HRD professionals to evaluate web-based and classroom-based training programs within seven Korean companies. This study used four components of evaluation to examine how HRD professionals evaluated web-based and classroom-based training programs in their organizations and compared the…

Purpose: Although proposed from theory, the assumption that career-related continuous learning (CRCL) has a positive impact on subsequent job performance has not been tested empirically. The present study aims to close this gap in the literature. A model is derived from theory that predicts a positive impact of CRCL, learning climate, and initial…

The manual describes the Focus Expanded Placement Process, an approach to implementing training programs in sheltered work centers. Trainers are offered solutions to common problems, with sections on the following topics: breaking down initial resistance to training; individualizing training; creating a learning atmosphere; making training…

Describes the training program for hospital personnel at Baptist Medical Center, Oklahoma City, OK. Emphasizes the importance of improving the communication skills of health care employees. (PD)

The data suggest that T Groups may be valuable as a staff training method in correctional institutions--where the aim increasingly is positive rehabilitation. (Author)

Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)

Discusses the results of a study in which data gathered through interviews with managers at various levels from six coal mining companies were used to compare worker productivity levels with the utilization of company-sponsored training programs. A table summarizing the results and a 14-item reference list are included. (Author/JL)

Twelve ideas to produce technical training faster, make it longer lasting, and more cost effective are examined. They include performance improvement analysis, cause analysis, observing actual performance, concentrating more on the stimuli, considering alternatives to training, stating terminal behaviors for training programs, and using feedback…

Suggests methods for getting line managers involved in the administration of training. Suggestions include defining why line managers should get involved, encouraging their participation as instructors, making courses relevant to jobs, and providing reinforcement. (CT)

Emphasizes the importance of the planning and the process of organizing staff meetings. Specifically addresses the areas concerning clarity of purpose and structure of meetings, as well as promoting learning and connecting during meetings. Provides specific strategies to achieve these goals including suggestions for self-assessment. (SD)

This special issue includes 13 articles that address the need for educating library support staff. Highlights include certification of support staff; examples; attending relevant conferences; support staff in professional organizations; a model for staff development and training; union versus nonunion benefits; networking; and mentoring. (LRW)

Describes the Albuquerque Public Schools'"Productive Management Training," a three-year program which helps supervisors of classified personnel (secretaries, custodians, educational assistants, paraprofessionals, food services personnel, maintenance employees) examine their current ways of working and explore new management…