Some suggestions for training office clerical employees to help them become more productive are outlined; suggestions are based on observing problem areas that can be improved by training and treating clerical workers as important members of the team. (MF)

Some of the few U.S. studies on the link between training and productivity have used a subjective measure of productivity or a measure of the productivity of the most recently hired worker relative to a fully trained worker, rather than output, labor productivity, total factor productivity, or value-added measures. Administered by the U.S. Bureau…

The National Center on the Educational Quality of the Workforce's National Employer Survey represents a unique source of information on how employers recruit workers, organize work, invest in physical capital, and use education and training in the workplace. The U.S. Bureau of the Census administered it as a telephone survey to a nationally…

Today's workplace must employ knowledgeable, flexible, efficient, and adaptable workers who are lifelong learners. Adult learners need to be updated on the latest changes in the structure of the business environment. Business programs must respond to corporate and personal development needs by designing curriculum that embraces the management…