There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…

The term "job aids" is a phrase used to describe a genre of ready-guidance tools or prompts that assist a person in performing a job or task. The purpose of job aids is to specify what is to be done, how to do it, the order in which it is to be done, and the standards to be met in doing it. Because job aids are not instructional…

This report describes the development and pilot testing of a fire safety certification system for board and care operators and staff who serve clients with developmental disabilities. During Phase 1, training materials were developed, including a trainer's manual, a participant's coursebook a videotape, an audiotape, and a pre-/post test which was…

A project was undertaken to develop a guide to help small business programs select good education and training programs for their staff. An initial step was a review of literature related to adult education and training in small business and training evaluation. The initial plan was to have the guidebook be specific to a given industry or other…

This report describes Phase II of a project which developed a system for delivering fire safety training to board and care providers who serve adults with developmental disabilities. Phase II focused on developing and pilot testing a "train the trainers" workshop for instructors and field testing the provider's workshop. Evaluation of…

Purpose: To explain why cross-cultural negotiations simulations are an excellent, active, and dramatic means of training employees to be culturally adaptable and literate. Design/methodology/approach: Through a discussion of how drama plays an important role in creating learning that lasts, and by comparing passive, traditional classroom training…

This final report describes the activities and accomplishments of a 3-year project to enhance the knowledge and skills of special and general educators as well as parents of children having attention deficit disorder through the development of training materials and workshops. Over 15 professional development activities on the topic of attention…

A manual for trainers of development workers and change agents in the third world provides guidelines for evaluation of development training programs. Chapters define evaluation, present a general model of development, and discuss evaluation in development training programs. Designing training systems for development workers and change agents,…

This book presents a systems approach to developing a comprehensive training and development program. It is addressed primarily to human resources development (HRD) managers and training and development practitioners in either the public or private sector, and it may also be useful to individuals responsible for developing instructional programs…