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Direct linkIppoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services
Peer reviewedJenkins, Nancy – Journal of Staff Development, 1983
Methods and curriculum used to train teachers at the Irvine (California) Unified School District in computer literacy are described. A cadre of teachers already familiar with computers conducted training for colleagues. (PP)
Descriptors: Computer Literacy, Computer Oriented Programs, Curriculum Design, Elementary Secondary Education
