This article presents the University of New Hampshire's approach to ongoing training of computer users and argues that training is an investment with a large payoff. The article considers factors affecting training success; computer support; academic computing training; and administrative computing training, including developing a user services…

Four human resource managers present their recommendations for establishing training/human resource development departments. They discuss the following elements: chief executive office support, the role of formal needs analysis, the role of operating managers, market research, and having a sense of teamwork. (CT)

This sourcebook was developed to provide school personnel with efficient and effective access to information on available training products. It should be viewed as a resource to increase awareness and understanding of new products--products that train personnel in setting program goals, planning for development, and performing evaluation. There…