Publication Date
| In 2026 | 0 |
| Since 2025 | 0 |
| Since 2022 (last 5 years) | 0 |
| Since 2017 (last 10 years) | 0 |
| Since 2007 (last 20 years) | 1 |
Descriptor
| Staff Development | 2 |
| Training Methods | 2 |
| Academic Libraries | 1 |
| Adult Education | 1 |
| Adults | 1 |
| Capacity Building | 1 |
| Course Content | 1 |
| Course Descriptions | 1 |
| Curriculum Design | 1 |
| Curriculum Development | 1 |
| Disabilities | 1 |
| More ▼ | |
Publication Type
| Journal Articles | 2 |
| Reports - Research | 2 |
| Tests/Questionnaires | 1 |
Education Level
| Higher Education | 1 |
| Postsecondary Education | 1 |
Audience
Location
| Maryland | 2 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Direct linkIppoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services
Peer reviewedConley, Ronald W. – Mental Retardation, 2003
A survey of 49 Maryland service providers offering vocational services found the weekly earnings of persons placed in supported employment were 3.5 times the earning of persons employed on the premises of the service provider. Nevertheless, there was strong evidence that substantial improvements are needed, and possible, in supported employment.…
Descriptors: Adult Education, Adults, Disabilities, Employment Opportunities
