Describes a peer coaching program implemented at Temple University's Reference and Information Services Department to provide staff with support in fine-tuning and maintaining certain reference desk skills. The discussion covers the origins of the program, coaching basics, and the applicability of peer coaching to the academic library setting. (12…

This report proposes a program for orientation and training for public services staff at the Temple University Libraries. In the first section, orientation and training needs are assessed. Goals and an overview of the program are outlined in the next section. The third section describes the five program elements and objectives: (1) an individual…

This 13-item annotated bibliography reviews the literature of video for reference staff training and development. It includes professional and in-house productions on three topics: service encounters; instructional presentation skills; and online searching and computer applications. The advantages of video training for each area are discussed. (10…