Descriptor
| Communication Skills | 1 |
| Counselor Role | 1 |
| Employees | 1 |
| Models | 1 |
| Public Relations | 1 |
| Staff Development | 1 |
| Training Methods | 1 |
| Workshops | 1 |
Author
| Anderson, Wayne | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - General | 1 |
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Peer reviewedAnderson, Wayne; And Others – Personnel and Guidance Journal, 1983
Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)
Descriptors: Communication Skills, Counselor Role, Employees, Models
