Speech planning is a sophisticated process. In dialog, it regularly starts in overlap with an incoming turn by a conversation partner. We show that planning spoken responses in overlap with incoming turns is associated with higher processing load than planning in silence. In a dialogic experiment, participants took turns with a confederate…

The purpose of this paper is to assess the effect of service values on the processing of word-of-mouth (WOM) information, and their impact on a complex belief in a high-involvement service context. Hypotheses are tested on survey data collected from 378 respondents facing a high-involvement service choice. The results suggest that two distinct…

Attempts to model the human production of language under time constraints based on an analysis of hesitation and spontaneous self-repair in a corpus of spoken human dialogs. The model used divides language production into conceptualization of the message to be conveyed, formulation of words and grammatical structure for the message, and…