How can an IT department transform traditional computer labs given the resource limits of a university setting? Before engaging a redesign team, conduct some groundwork and initial research to help guide design and resource decisions. When the author and her colleagues considered modifying the lab spaces at Cornell, they initially engaged in…

The reference desk at Indiana State University's (ISU) library offers an excellent view of student work areas on the first floor. From this vantage point, the reference librarians noticed students, especially in the evening and on weekends, huddled together in small groups, with one student at the keyboard of a laptop or desktop computer. The…