There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…

The best kind of learning is that which never ends--and a culture of training means that staff will be more flexible and responsive to new ideas and strategies, imperative in today's libraries. In this practical resource, leading workplace trainers Reed and Signorelli offer guidance on improving the effectiveness of training programs. Their book…

Practical methods that may help the training officer in factories in the selection and training of operators are presented. Subjects discussed in this guide are: Selection; Where to Train; Skills Analysis Training; Training Manuals; Instructors; Records; Induction; Training of Special Groups; and Retraining. (DB)

This manual presents a course designed for persons who have direct contact with youth, on an individual or group basis, in a service capacity. The intent of the course is to train youth workers to develop a basic framework for understanding adolescent development, acquire intervention and decision-making skills, and facilitate the growth of…

This basic course is designed for persons who have been involved in training but who lack apprenticeship in training theory, design, and delivery. The purpose of the course is to increase participants' knowledge of the following areas and skills: learning theory, group process, needs assessment, writing training goals and behavioral objectives,…

These materials, consisting of a trainer's manual and a participant's manual, are designed to meet the need for a balanced approach to training counselors and other helping professionals in group counseling and group facilitation skills. The emphasis of these materials is on the experiential aspect of training through exercises designed to promote…

The guide has been prepared for use as a textbook in rescue training courses at DCPA (Defense Civil Preparedness Agency) approved training schools and is to be used in rescue training programs of State and local governments. The document explains the various types of rescue missions, command structure, the personnel of the operating unit,…

This guide is designed to assist those helping professionals responsible for the development and implementation of sex fair counseling services and programs within their particular educational setting. Two designs for workshops are described with samples of all materials included. One is a full-day session which is both awareness- and…

Written primarily for British industrial managers, supervisors, and instructors, this guide to the use of skills analysis training is based on what an experienced worker does and precisely how he does it. The principles, scope, and benefits of skills analysis training are explained, followed by a discussion of practice, feedback, transfer of…

This handbook contains general procedural and methodological guidelines for inplant programs to upgrade unskilled workers. It can also be used as an aid to train professionals in the methods and approaches of inplant training. Generalized from the experienc of 4 years of demonstration projects, the handbook explains the concept of inplant…

This training program handbook provides a basis for planning a sequence of learning situations during the Extension Service agents' first year of employment. Through this experience, it is hoped that new agents will acquire the knowledge, competencies, and skills thought to be necessary to successfully orient them to the Texas Agricultural…

This manual is intended as a handbook for reading teachers and others who are serving as presenters in workshops designed to help classroom teachers solve student reading-related problems. Following a depiction of the Independent Classroom Problem-Solving Model, the basis of the workshops, the manual outlines each step of the model by giving…

A procedural manual for manpower training staff constitutes the first section of this book. The manual has two basic purposes: (1) to help the staff recognize the major problems experienced by socially disadvantaged adult trainees who are aspiring toward greater social and financial success, and (2) to provide the staff with a range of practical…

This guide is designed to upgrade and/or develop the assessment and negotiation skills of management personnel who are involved in developing and coordinating resources among community agencies to provide comprehensive services for individuals with alcohol problems. This training program addresses the following topics: (1) community assessment;…

Materials contained in this guide were developed as part of the guidance component of a comprehensive program of vocational education for career development (kindergarten through university) and were used in inservice workshops in the Sarasota and Manatee school districts in Florida to train occupational placement specialists in micro-interviewing…