Hospital signage is a critical element in the patients' and visitors understanding of directions, instructions and warnings in the facility. In multilingual environments organizations need to make sure that the information is accessible in the languages of the people who consume their services. As part of a large-scale study that examined the…

This document, the HLE2, is an updated version of the "Health Literacy Environment of Hospitals and Health Centers" [see ED508596]. The original workbook and assessment tool has been widely used in the U.S. and has been translated and adapted for different health systems in Europe, Australia, and New Zealand. This revision, HLE2 (The…

The "health literacy environment" of a healthcare facility represents the expectations, preferences, and skills of those providing health information and services. Some of these demands are in the form of physical aspects of the hospital or health center, such as signs and postings. At the same time, access to and navigation of health…