Today's library users prefer a less formal relationship with the reference librarian. Library schools are responding to this trend by offering courses in communications strategy. Library researchers recommend sensitivity training for librarians. (JAB)

This Systems and Procedures Exchange Center (SPEC) kit examines the practices of Association of Research Libraries (ARL) member libraries in the area of cultural diversity programming. These libraries were surveyed to determine if they offered a program which supported ethnic/cultural sensitivity training in the workplace. Survey responses…

A history is given of the Ohio BOOKS/JOBS Project (funded by the Library Services and Construction Act, Title I through the State Library of Ohio) as represented by Akron Public Library's participation in this project from July 1, 1968 to June 30, 1972. Included are background, description, and statistical data on the five distinct work projects…

Reviews arguments for library instructional programs for international college students and summarizes factors of successful programs. Characteristics include: an encouraging attitude; avoiding stereotyping; watching what is said; offering staff development and sensitivity training; teaching small classes; simplifying information presented; using…

Discussion of changing demographics and implications for academic libraries focuses on the expected increases in the numbers of Blacks and international students. Educational trends are discussed; and program ideas for academic libraries preparing for a multicultural environment are suggested, including sensitivity training for staff, minority…