The problem targeted by this study is the widening imbalance between admissions and graduation rates occurring at many long-standing institutions of higher education. This study applied the theory of disruptive innovation to gain insight into the policies, procedures, beliefs, and perspectives of how a single college that was established in the…

Enterprise software implementations are subject to high failure rates. Organizations of higher education can be particularly resistant to technology implementations as they can be perceived as eroding the traditions of the institution. The California State University (CSU) system is moving into a new phase of data-driven accountability for…

As institutions not founded to "serve" Latina/o students, Hispanic Serving Institutions (HSIs) are criticized for solely being "Hispanic-enrolling," with access and graduation rates being hypothesized as indicators of an organizational identity for HSIs. Drawing from a case study with 88 participants, the purpose of this…

While Hispanic-Serving Institutions (HSIs) enroll at least 25% Latinx students, the perennial question facing HSIs is, "What does it mean for postsecondary institutions to be Latinx-serving"--essentially an organizational identity question. Guided by the extant literature on organizational identity, culture, and institutionalism and…

Public education in the United States struggles to prepare all students for success in post-secondary education and careers. One reason attributed to dropouts, student-disconnect, and low levels of achievement is that too many students attend large, impersonal schools where they are not engaged in learning. Many policy makers view the…