ERIC Number: EJ1488985
Record Type: Journal
Publication Date: 2025
Pages: 16
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2147-0901
EISSN: EISSN-2564-8020
Available Date: 0000-00-00
Exploring the Role of ChatGPT Voice Mode in Reducing Foreign Language Speaking Anxiety among Indonesian ESP Students
Educational Process: International Journal, v19 Article e2025554 2025
Background/purpose: Foreign language speaking anxiety poses a persistent challenge for Indonesian ESP students in hospitality programs. Traditional classroom settings often exacerbate this anxiety, limiting students' confidence and speaking fluency. This study investigates how ChatGPT's Voice Conversation Mode can create a low-pressure environment for practicing English-speaking skills, exploring students' perceptions and the technology's impact on their speaking anxiety. Materials/methods: A qualitative research design was adopted, involving 15 undergraduate students from an English for Hotel course. Data were collected through 15 semi-structured interviews (approx. 12,000 words) and 83 reflection papers. Thematic analysis was employed to identify key patterns related to students' experiences, perceptions, and emotional responses when using ChatGPT Voice Mode for speaking practice. Results: The findings indicate that ChatGPT Voice Mode provides a "safe space" for speaking, reducing fear of judgment and lowering speaking anxiety. Students appreciated the flexibility of self-paced, private practice sessions that allowed for repeated attempts without social pressure. Themes such as emotional comfort, improved fluency through repetition, and ease of use emerged prominently. However, students also acknowledged limitations, including lack of emotional feedback and the "robotic" nature of AI interactions. Conclusion: ChatGPT Voice Mode is an effective supplementary tool for reducing foreign-language speaking anxiety and fostering speaking confidence in ESP contexts. While it cannot substitute human interaction, its role in creating a non-judgmental practice environment holds valuable pedagogical implications.
Descriptors: Artificial Intelligence, Natural Language Processing, Technology Uses in Education, Audio Equipment, English (Second Language), Second Language Learning, Anxiety, Foreign Countries, Hospitality Occupations, Undergraduate Students
UNIVERSITEPARK Limited. iTOWER Plaza (No61, 9th floor) Merkez Mh Akar Cd No3, Sisli, Istanbul, Turkey 34382. e-mail: editor@edupij.com; Web site: http://www.edupij.com/
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Indonesia
Grant or Contract Numbers: N/A
Author Affiliations: N/A

Peer reviewed
