In the twenty-first-century working professionals need to possess strong Interactional Competence to handle professional communication in intercultural contexts (PCIC). However, the relationship among the three PCIC constituents -- culture, workplace and interaction -- is undertheorized in current research. This leaves PCIC practitioners…

Wider parts of society-at-large are not fluent in the language of numbers, and financial literacy in particular is low in many countries (OECD, 2014). This paper shows how research on financial communication with and for practitioners (Cameron, Frazer, Rampton, & Richardson, 1992, p. 22) can foster intra-lingual translation in the financial…

This paper investigates native speaker (NS) and non-native speaker (NNS) interaction in the workplace in computer-mediated communication (CMC). Based on empirical data from a 10-month email exchange between a medium-sized British company and a small-sized Italian company, the general aim of this study is to explore the nature of the intercultural…

Rhetorical strategies employed in three intercultural negotiations between British and Singaporean businessmen are examined. Communication breakdowns are attributed more to a lack of the will to adapt and understand, rather than intercultural differences, pointing out the importance of sensitivity and flexibility in adapting to different…

The age of globalization requires an understanding of intercultural communication and diversity issues in workplaces. This is especially so in a country such as New Zealand, which has recently been experiencing the phenomenon of recruiting and attracting skilled, professional immigrants from China, India, and other parts of Asia and the Middle…

Describes some features of French business correspondence that contrast sharply with that of the American equivalent. Provides a sample syllabus for a commercial French course and lists sample vocabulary and phrases useful in business correspondence. (LMO)

This progress report describes the on-going development of a system to help Americans, especially those who have dealings abroad, to interpret accurately the meaning of messages originating in cultures other than their own. The history, rationale, and methodology of the project are described in detail. Profiles of cultural concepts are provided…

In this paper, we demonstrate the dialectical relationship between micro and macro language planning: macro planning influences micro planning and yet macro planning results (or should result) from micro planning. The relation between the two planning perspectives is illustrated within the framework of Language Management Theory (Jernudd &…