One of the consequences of the growing number of English-taught programmes offered by European universities is the top-down request that lecturers switch from their L1 to English, for teaching, while the administrative staff is required to communicate with international students. To help the academic staff cope with the change, some universities…

This paper investigates native speaker (NS) and non-native speaker (NNS) interaction in the workplace in computer-mediated communication (CMC). Based on empirical data from a 10-month email exchange between a medium-sized British company and a small-sized Italian company, the general aim of this study is to explore the nature of the intercultural…