Explores problems and solutions related to dealing with difficult people, specifically with those people encountered in the language-learning lab, including clients and employees. Classic types of difficult people include the bull, the fox, the time bomb, the whiner, the stone wall, the ultra agreeable, the bump-on-the-log, the know-it-all, the…

Three years ago, the language lab at the University of Wisconsin-Madison encountered the same challenge many campuses face. Older analog technologies were getting harder--in some cases impossible--to maintain, thus making the move to digital technologies a necessity. A typical solution would have been to digitize existing materials and substitute…