Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

If schools are to play the role of integrators of human services, state and local policymakers must create a favorable policy context in which schools may operate. Six critical policy issues are discussed: ensuring comprehensive service delivery to children and families; developing alternative funding strategies; ensuring family support; ensuring…

The purposes of the Wyoming Human Services Project are delivery of human services, determination of how best to train and use human service personnel, and development of suggestions and guidelines for other rapidly growing communities about how to deliver human services most effectively. (Author/KR)

The role of state and local policymakers in creating an environment conducive to cooperation between schools and human services agencies is discussed in this educational policy bulletin. To ensure effective service delivery programs and enabling policies, policymakers must consider: (1) the qualities of collaborative service delivery programs,…

This collection of six articles describes essential features of systemic program evaluation. Articles are: (1) "Programs Need to Go Beyond 'Comprehensive'" (R. Jerry Adams and Kim Yap); (2) "Systematic Planning of Goals for Desired Outcomes" (Steve Nelson); (3) "A Framework for Conducting Systematic Evaluation" (Dean Arrasmith); (4) "Developing…

Presents challenges faced by universities experimenting with interprofessional programs to better prepare professionals to tackle complex problems faced by children and families: (1) overcoming compartmentalization of professional schools, (2) learning to be effective partners with communities, and (3) reconceptualizing the nature of professional…

The expanded role of schools in integrating various service providers to address the needs of at-risk students and their families is discussed in this educational policy bulletin. The debate about the extent and means of the broadening school scope is reviewed and the types of school-linked service delivery programs are outlined. Characteristics…

This paper examines the relationship of a town-supported mental health program and the town's public school system. Highlighted are the variety of problems which develop and strategies adopted to resolve the problems. (Author)

In 1993, the North Carolina General Assembly enacted legislation to encourage schools to implement extended services to meet the needs of students, giving at-risk students first priority. In this manual, the North Carolina Department of Public Instruction explains how extended services can be implemented at the school level. It identifies and…

This article examines ways in which the school-linked integration of services can be provided to students and their families. The first section presents several points that illustrate the critical need for improving service delivery to families. The need is escalated due to faltering support services, increasing poverty among young families,…

The purpose of the conference reported in this document was to share recent information about the nature and effectiveness of school-linked services; policy options for implementing neighborhood projects involving elementary and middle schools and their surrounding communities in Dallas, Houston, Austin and San Antonio; and future prospects for…

In an attempt to develop college creditable competencies for inservice training in the human services, and relationships between service agencies and higher education institutions, a conference sponsored by the Center for Governmental Studies discussed: (1) nontraditional education and competency-based education; (2) competency-based education and…

This report offers 2-year colleges and law enforcement agencies alternatives for merging resources for improving police training and education. Currently approximately 250 2-year colleges offer programs inlaw enforcement, police science, or police administration education. The President's Crime Commission reports that present training programs of…

Describes a student service-learning program in the Cumberland Mountains in southeastern Kentucky called Appalachian Leadership and Community Outreach (ALCOR). ALCOR provides various community services in 20 counties with six mountain colleges and private and public organizations. Several ALCOR colleges give academic credit for the ALCOR learning.…

The issues and outcomes uncovered in the Minneapolis New Careers project had three stated goals: (1) to help low-income people enter the job market in the human service occupations, (2) to allow the low income aide to help the middle class professional relate to a variety of minority groups, and (3) to create new careers of socially useful jobs at…