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| Measurement Techniques | 1 |
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| Richardson, John V., Jr. | 1 |
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Richardson, John V., Jr. – Library Journal, 2002
Discusses measurement techniques for determining good reference service and describes results from a study of 12 public libraries in California that investigated reference service. Topics include inconsistent reference studies that showed reference service giving good results half of the time; and measuring unrelated outcomes of accuracy, utility,…
Descriptors: Library Services, Measurement Techniques, Public Libraries, Reference Services
