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Journal of Library…

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Barnard, Susan B.	1
Gapen, D. Kaye	1

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Implementing Total Quality Management: A Model for Research Libraries.

Peer reviewed

Barnard, Susan B. – Journal of Library Administration, 1993

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

Descriptors: Academic Libraries, Administrative Principles, Higher Education, Library Administration

TQM: The Director's Perspective.

Peer reviewed

Gapen, D. Kaye; And Others – Journal of Library Administration, 1993

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)

Descriptors: Academic Libraries, Administrative Principles, Futures (of Society), Higher Education