The purpose of this study was to implement customer service training for resident assistants at a postsecondary institution. Implementation of the training intervention was in order to provide customer service training opportunities for resident assistants. Two research questions were posed: (a) Do resident assistants believe their performance has…

With the proliferation of short-term study abroad programs at institutions of higher education, there is a need for more rigorous assessment of how these programs contribute to intercultural learning. This article presents a multi-institutional comparative study of students' intercultural learning in six short-term study abroad programs in Canada…

The use of structured reflections for promoting personal understanding and community self-efficacy was examined in 65 occupational therapy college students in a service learning course. Students in the experimental group wrote structured reflections throughout the semester while students in the control groups used non-structured reflections.…

In recent years, there has been a rapid rise in the number of universities offering students opportunities to study abroad. Traditional semester-long programs have been shortened with many new programs ranging anywhere from 1 to 8 weeks in length. The increased number of short-term programs has enabled professional degree programs, such as…

This study examined the performance differences in cognitive and affective outcomes between students who completed a short-term service-learning experience and students who watched a video exemplar of the task. Performance measures were obtained via a written reflection paper that contained both cognitive and affective components. Results revealed…

Background: Development of cultural competence in future health educators is often mentioned as a goal of health education preparation programs; however research demonstrating evidence-based methods for development of cultural competence is limited. Purpose: To determine the impact of a service-learning project on development of cultural…