It has been almost 50 years since Robert Taylor published his classic 1968 article, "Question-Negotiation and Information Seeking in Libraries," in "College & Research Libraries"; yet much of what that article discussed is as fresh today as it was back then. It has been identified as a classic because it has enduring themes…

A better understanding of the reference process can result in better reference services. Seven models and flowcharts representing different approaches to reference work are reproduced and discussed. (4 references) (DH)

Library Schools can devise improved techniques in reference librarianship and can encourage a research orientation by better understanding the structure of the literature and the way librarians operate within that structure. (8 references) (MM)

A 10-year period of professional literature in the "Communication Yearbook" was subjected to bibliometric analysis. Content of the articles was analyzed and compared for frequency of mention of research programs, theories, and methodologies. Similarities in the field of librarianship, notably reference/information work, were identified.…

Raises questions about influence of present reference practice on library user perceptions of the librarian as information intermediary and on user ability to distinguish between librarians and other staff. Questions are discussed within context of client-professional relationship, using data from study of users of three midwestern university…