This reference service policy manual provides general guidelines to encourage reference service of the highest possible quality and to insure uniform practice. The policy refers only to reference service in the University Libraries and is intended for use in conjunction with other policies and procedures issued by the Reference Services Division.…

This paper discusses the need and provides guidelines for the preparation of policy statements on reference collection development for academic libraries. Policy elements recommended for inclusion are statements on collection objectives, collection scope, physical size, types of material, selector roles, removal procedures, and interdepartmental…

This collection of policies for providing access to the collections and services of research libraries for users who are not associated with the library's parent institution includes six examples of general access policies, three documents on reference service, five statements of circulation policies, and descriptions of four cooperative…

Issues involved in user fees for library services at research libraries are discussed in 29 papers in six sections: (1) general fees for service policies, focusing on library service proposals to the non-University of British Columbia community and including fees to off-campus users at the Universities of Miami and Michigan; (2) effects of fees,…

This document details 28 policies and 37 procedures of the online searching service at the Indiana State University (ISU), Cunningham Memorial Library. Sixteen forms used in various aspects of the process are also included. The policies include but are not limited to the following: (1) the Database Search Service organization; (2) Database Search…

This set of materials on computerized bibliographic search services in academic and research libraries includes policy and procedure statements on online information retrieval services at the University of Houston, Colorado State University, Duke University, Temple University, Emory University, and Yale, among others; a position description for…

This program plan for online reference service--the individualized assistance provided to a library patron using an online system--at California State Polytechnic University, Pomona, covers the areas of funding, eligibility for online services, search request eligibility, database eligibility, management of online services, reference faculty…

Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…

This document reports the findings of a study group charged with reviewing the current and future prospects for database searching and electronic access to information in the Library of the University of Tennessee at Knoxville. Specific points of interest include factors influencing the demand for these services, costs of providing the services,…