Presents model of systematic procedure to evaluate academic reference librarians, outlining steps. Sample form included. (KP)

Discusses how to develop performance standards based on objective, observable criteria and describes how the reference department at the University of Nebraska at Omaha developed standards to meet their needs. Goals for performance are explained, and preliminary and final versions of the reference desk performance standards are appended. (Contains…

This publication represents a new approach to the determination of public library goals. It contains objectives and goals, as well as activities relating to goals, for all functions of the Inglewook Public Library. Unique is a concept of common goals and activities which apply to three or more divisions within the library. In compiling general…

Statements of library missions, goals, and corresponding objectives are presented in this report resulting from a program review of the California State University at Long Beach libraries and a workshop in which library staff drafted the document. Library-wide goals are stated, followed by an administration section which covers collection…

Recommendations formulated by the New Jersey Library Association for its public library system are intended to help identify problems, provide a framework for further discussion and contribute to the continuing study of the New Jersey Library Network. Since the enactment of the State Library Aid Act of 1967, a network of 25 area reference…

Discusses reasons why patrons or librarians terminate the reference interview, including the content of the interview, interpersonal dynamics, and institutional or policy factors. Goals and objectives of the person terminating the interview are considered, and guidelines for policy development and performance improvement are offered. (30…

Provides an overview of eight articles by Charles Bunge related to the reference environment that deal with attitudes of the reference librarian, planning and objectives for the reference department, interpersonal dimensions of reference interviews, stress and burnout, and ethics. (LRW)

Lists eight journal articles written by Charles Bunge that address the measurement of library reference effectiveness. Topics include determining goals; gathering data to determine effectiveness through user satisfaction; assessing reference output; costs and benefits; interpreting data; and the use of computerized forms to gather data. (LRW)

Discusses problems and opportunities encountered in implementing staff exchange programs among reference departments of a multibranch academic library, based on experiences at the University of New Mexico. Highlights include communication; collaboration; uniformity of service; implementation criteria; goals; training; workloads and scheduling; and…