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Casado, Margaret – Computers in Libraries, 2001
Discusses library services at the University of Tennessee to reach off-campus and distance education students. Topics include online research; email; library instruction for faculty and students; Web interfaces; fax; telephone service; chat technology; the library's Web page; virtual classrooms; library links from a course management system; and…
Descriptors: Academic Libraries, Computer Interfaces, Distance Education, Electronic Mail
Peer reviewedKibbee, Jo; Ward, David; Ma, Wei – Reference Services Review, 2002
Describes a pilot project at the University of Illinois at Urbana-Champaign reference and undergraduate libraries to test the feasibility of offering real-time online reference service via their Web site. Discusses software selection, policies and procedures, promotion and marketing, user interface, training and staffing, data collection, and…
Descriptors: Academic Libraries, Computer Interfaces, Computer Software Selection, Data Collection
