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It Is Not Just about the Schedule: Key Factors in Effective Reference Desk Scheduling and Management
Peer reviewed
Direct linkSciammarella, Susan; Fernandes, Maria Isabel; McKay, Devin – Community & Junior College Libraries, 2008
Reference desk scheduling is one of the most challenging tasks in the organizational structure of an academic library. The ability to turn this challenge into a workable and effective function lies with the scheduler and indirectly the cooperation of all librarians scheduled for reference desk service. It is the scheduler's sensitivity to such…
Descriptors: Academic Libraries, Library Administration, Reference Services, Scheduling
