Non-reference guidance is not available at many public libraries. One fifth of the respondents to a questionnaire indicated that they had some type of formal program but several had funding problems. The history of and need for reader advisors is presented. (22 references) (DH)

Academic reference librarians can enhance the campus cultural diversity of colleges and universities by displaying sensitivity at the reference desk; understanding multicultural group behaviors; avoiding stereotyped attitudes; appreciating a wide range of cognitive style differences; striving to make multicultural students feel comfortable;…