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| Lawyer, John W. | 1 |
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Katz, Neil H.; Lawyer, John W. – 1994
This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving…
Descriptors: Communication Skills, Conflict Resolution, Educational Administration, Elementary Secondary Education
