The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…

This document reports the 2001-2002 salary data for all professional staff working in ARL (Association of Research Libraries) libraries. Data for 9,198 professional staff members were reported for the 1,130 ARL university libraries, including their law and medical libraries (859 staff members reported by 69 medical libraries and 724 staff members…

This document reports the 2001-2002 salary data for all professional staff working in ARL (Association of Research Libraries) libraries. Data for 9,469 professional staff members were reported for the 124 ARL university libraries, including their law and medical libraries (909 staff members reported by 69 medical libraries and 726 staff members…

This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to gather information about who has responsibility for the development, management, and maintenance of library World Wide Web sites and to determine which combination of human resources works…

This paper reports on an evaluation of InfoPoint, a centrally-managed, professionally staffed reference service available at the University of Minnesota, Twin Cities Campus Library through a variety of communication modes, including a World Wide Web form, direct e-mail, and chat and collaborative browsing. Over 400 InfoPoint users were sent a…

This document reports the 2000-2001 salary data for all professional staff working in ARL (Association of Research Libraries) libraries. Data for 8,882 professional staff members were reported for the 112 ARL university libraries, including their law and medical libraries (811 staff members reported by 68 medical libraries and 708 staff members…

Library patron demands will exert increasing influence over the allocation of materials budgets. To determine the extent to which data produced by automated systems are used to guide collection development, a questionnaire was sent to the 108 university library members of the Association of Research Libraries. Responses (n=79) showed that such…

Describes a survey of the teaching faculty at the Citadel that examined how the English faculty compared to other faculty in their perceptions and use of library instruction. It is concluded that the findings may be used to support an integrated, across-the-curriculum approach to library instruction. The questionnaire used is appended. (12…

Includes four articles that discuss the evaluation of library reference services. Topics addressed include unobtrusive testing; measuring the accountability of reference librarians by behavioral rather than factual evaluation; on-the-job training of reference librarians; and faculty expectations of academic reference librarians. (52 references)…

Discusses the results of a survey of librarians who hold a subject master's degree in addition to the Master's of Library Science (MLS) which was conducted to determine the perceived value of such degrees to their work, salary, and career advancement. Hypotheses tested are explained, and further research is suggested. (nine references) (LRW)

Assessed the information-seeking behavior of scientists at the University of Oklahoma using an electronically distributed questionnaire, a copy of which is appended. Results indicate a preference for printed peer-reviewed journal articles and the need for libraries to provide access to electronic bibliographic databases. Appendix II lists…

Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…

Discussion of the reorganization of the national higher education system by the Australian government focuses on a questionnaire distributed to university librarians that examined quality assurance processes and management. Topics include quality indicators and libraries; methodologies, including Total Quality Management; allocation of quality…

Most academic libraries undertake the collection and reporting of statistical information on activity levels for many aspects of both technical and public services. Data on reference activity are used for a variety of purposes within the library, primarily to facilitate planning and improve delivery of reference services, and also externally,…

This study attempted to determine if the type of training that CD-ROM patrons received had an effect on the satisfaction level of their search results by use of the survey method. Kent State University students, faculty, and patrons who used CD-ROM databases for information retrieval were asked to complete a one page (front and back) questionnaire…