This paper addresses the issue of service quality evaluation within the higher education sector and stresses the need to develop measures that are both psychometrically and practically sound. The paper argues that recent debate surrounding the development of such measures has been too strongly geared toward their psychometric performance, with…

As a group, entrepreneurs and small business managers require training which is specific to their skills gaps, and takes into account that they are geographically dispersed with limited time available for such activities. They also require training which is integrated with their business activities and sufficiently flexible to incorporate into…

Purpose: With the increased importance of training in organizations, creating important and meaningful programs are critical to an organization and its members. The purpose of this paper is to suggest a four-phase systematic approach to designing and evaluating training programs that promotes collaboration between organizational leaders, trainers,…

For most of the twentieth century, the goal in education was the generation and dissemination of information. With the rise of technology and unlimited access to information, it is the ability to apply knowledge and learn from experience that is the new priority for employee development. Action learning, with its emphasis on action and reflection,…

This study was designed to provide the Palm Beach County School District with an independent evaluation of the educational program for kindergarten through grade three. Chapter 1 discusses the study design and methodology. Chapter 2 reviews current literature on such topics as nonpromotion and delayed entry; screening, assessment, and placement…

The purpose of this evaluation is to describe the current level of implementation in the high schools and to document the progress of the 3-year implementation plan of the allocated resources in the Houston Independent School District (Texas). How curriculum changes affected educational programming in the high schools, the characteristics of the…

Three techniques for surveying alumni and alumni's employers were utilized over the space of 3 academic years, for the purpose of comparing these methodologies. In the first study, alumni of the University of Tennessee, Knoxville were asked to complete a mailed questionnaire, then were encouraged through a follow-up mailing to grant permission for…

This dissertation synopsis reports on the perceptions of principals concerning the effectiveness of a fifth-year teacher preparation/internship program and compares these perceptions with prior held views concerning fourth-year student teacher program effectiveness. The internship program includes Analysis of Teaching for Professional Development…

This practicum focused on the problem of inservice training failing to meet the individual professional needs of a diverse summer staff in an early childhood center. The solution strategy utilized a needs assessment survey and consultations with staff members to determine areas of need and interest, the results of which were used to devise a…

A survey was conducted on the quality of preparation in teacher education of student teachers at the University of Northern Iowa and their performance level during student teaching. Student teachers were asked to assess teacher education program contributions to 29 competencies relevant to teaching effectiveness, plus their overall teacher…

Supplemental educational services for limited Enslish proficient (LEP) Indochinese students (grades 6-12) are evaluated, based on data compiled during a 3-year period for a Title VII project in Camden, New Jersey. Project components included the following: instructional assistance; community school coordinator; curriculum development; tutor…

The Chapter I Take-Home Computer (THC) program was established in nine elementary and eight middle schools in Atlanta (Georgia) in the 1989-90 school year. One hundred and eighty computers were sent home with 422 students, whose parents were willing to work with the students, for 6-week periods. Log sheets were kept by each child regarding the…

Kentucky's college and university composition programs have begun to deal with the issues of equity and quality for graduate teaching assistants and part-time faculty. Survey questionnaires were sent to writing program administrators at 40 of the Commonwealth's public and private institutions. Results indicated that composition and rhetoric…

This report summarizes the pilot-year (1988-89) activities of a project in the Green Bay Area (Wisconsin) Public School District which provides educational programming via an ITFS (Instructional Television Fixed Service) system. The goal of the project was to expand opportunities for staff development, staff communication, and resource sharing…

This research study provides an extensive compilation of information sources on the topic of family literacy for library professionals and other literacy providers. This paper includes the following main sections: (1) combined literature review and annotated bibliography; (2) survey results; and (3) family literacy program descriptions. The first…