This work explores the ways in which academic librarians specializing in areas related to user services consider the courses they took as part of obtaining their library and information science (LIS) degree prepared them to deal with issues of customer service in their current work. Effective customer service is a central aspect of accomplishing…

This paper reports on a professional development initiative that targeted teams of teachers and librarians working with high school students on strengthening an inquiry approach to capstone projects. While much has been written about student-focused models for information search and use, little has been reported on how training for the…

In "Empowering Learners: Guidelines for School Library Programs" (2009), the American Association of School Librarians (AASL) identified the instructional partner role of school librarians as the most critical role for the future of the profession. To determine the extent to which school librarian preparation programs prepare pre-service…

The purpose of this study was to investigate what effect a pre-session given prior to a typical library instruction class had upon the affective experience of freshman composition students. Students in six paired classes were given pre-test and post-test questionnaires to determine if there was a difference in scores in four areas measured by the…

The Parent/Child Toy-Library Program is described and a report is given of its evaluation. The program is a 10-week course for parents of three- and four year-old children, an educational Toy Library for the parents, and a training program for the teacher-librarians who will teach the course and operate the library. Two toys were rejected on the…