When we consider a strategy for dealing with globalization, it can be seen that intercultural interactions and encounters are very important and appropriate as effective outcomes are expected. Therefore, the need to assess the intercultural communicative competence (ICC) of those expected to achieve these outcomes is worth consideration. This…

This paper is based on research conducted in banks in the international banking centre of Luxembourg. Operating in the globalised context of international banking and multilingual Luxembourg, financial institutions are an ideal focal point for investigating policy and practices in complex multilingual and transnational work spaces. Two theoretical…

A recent publication by the American Council on Education's, Office of Women in Higher Education (2010), shows that women and minorities promoted to senior level administrative positions have made gains. However, they remain underrepresented on most campuses. This paper argues that the slow emergence of women and minorities into senior level…

This pamphlet was written to assist child care employees in conducting a survey of the salaries, benefits, and working conditions of individuals and/or day care centers. The following topics are discussed: reasons for making a survey; limits of surveys; personnel, time, and money involved; sample selection and informaton collection strategies;…

A dramatic increase in interlibrary loan (ILL) in academic and research libraries in the last five years, combined with a changing office environment, is forcing reassessment of the relationship between the volume and cost of loans to service quality. In the spring of 1988, a survey was sent to 116 member libraries of the Association of Research…

This teaching outline is designed for use by speakers involved in the High School Labor Studies Program, a 10-session cooperative program developed by the United Auto Workers and designed to familiarize high school students with the world of work. Covered in the individual sections are the following topics: the early days of the labor movement,…

This guide is intended to help employers in New Hampshire curtail sexual harassment on the job. Covered first are the nature and scope of sexual harassment, the victims of the problem, and the reasons why sexual harassment is a problem for employers as well as victims. The next section deals with various aspects of sexual harassment and the law,…

This facilitator's manual consists of guidelines and materials for use in conducting a workshop dealing with the professionl and personal development of minority women. Included in the first half of the manual are the following pieces of information pertaining to implementation of the workshop: background on the need for and development of the…

This facilitator's manual consists of guidelines and materials for use in conducting a workshop dealing with three management basics for minority women--communication, decision making, and interpersonal skills. Covered in the first half of the manual are the following aspects of implementing the workshop: background on the need for and development…

This document, which was developed through a decade of research and field testing involving more than 700 people, offers step-by-step strategies that educators, employment specialists, occupational therapists, and other professionals can use to help youths and adults with mild, moderate, or severe disabilities make their own employment choices.…

This book explains how work organizations can create a workplace climate that encourages real-time, on-the-job learning and development of competent workplace learners, who are wiling and able to seize the initiative for identifying their own learning experiences and evaluating the results. The following are among the topics discussed: (1) the…

This document, which is intended for Ohio agriculture teachers, contains lesson plans for an eight-unit competency-based course in agriscience. Each lesson plan contains some or all of the following items: (1) unit title; (2) competency/terminal performance objective; (3) competency builders/pupil performance objectives; (4) list of applied…