The purpose of this study was to assess staff and client perspectives on the Internet-based Journey Mapping program evaluation tool. A drug court program was chosen for a case study research design. Six staff and 10 clients participated in interviews and observations, and also responded to a questionnaire. A staff survey provided additional data.…

An original study with a 96 percent questionnaire return rate and four replications with high return rates were compared in terms of populations sampled, implementation, and results. Future use of this procedure, which includes advance mailing, telephone contact, telephone explanations, and followups, is discussed. (SLD)

This paper describes the development process of an evaluation framework for describing and comparing web survey tools. We believe that this approach will help shape the design, development, deployment, and evaluation of population-based health interventions. A conceptual framework for describing and evaluating web survey systems will enable the…

Mail questionnaire items that are susceptible to order effects were examined using data from 168 questionnaires in a Florida Cooperative Extension Service evaluation. Order effects were found for multiple-response and attributive questions but not for single-response items. Order also interacted with question complexity, social desirability, and…