This article reflects on how tools such as the Outcomes Star can support public servants to take a learning-oriented, relational approach, filling the gap left by Public Administration (PA) education not keeping up with the challenges facing public servants today. We describe the distinctive design features of the Outcomes Star suite of tools and…

With the current shortage of school bus drivers in many states, access to education is at risk for the many students who get to and from school by bus. Despite the critical role drivers play, little is known about why they stay in their jobs, and what can be done to keep them. To learn more about school bus driver retention, 301 drivers in 32…

Background/purpose: The main problem addressed in this study is the challenge of enhancing public service efficiency and transparency in North Nias Regency, an area with significant geographical and infrastructural limitations. This research was conducted to investigate how human resource education can facilitate the transformation of public…

This paper discusses understandings of higher education and the public good in the context of Finland. A lexical-based comparison of public goods terminology reveals that the Finnish translation of public good--"julkishyödyke"--is used in comparatively recent (post-1970s) scholarship, mainly limited to the fields of economics, forestry…

Purpose: This paper primarily aims to identify the multilevel learning processes emerging from abrupt telework implementation in a public knowledge-intensive organization (KIO) amid the COVID-19 crisis. Design/methodology/approach: This single-case process research was guided by interpretivist epistemology. Empirical data from documentary research…

Public service internships are an established pedagogical tool in political science. Decades of scholarship on teaching and learning highlight how hands-on practicums can enhance students' substantive learning, professional development, civic values, and multicultural tolerance. Despite the proliferation of research on the student benefits of…

Background: The aspiration to use evidence to enhance the legitimacy and effectiveness of policies is widely shared but often falls short. A common explanation for failure is the presence of barriers to utilising evidence or the inadequacies of the evidence available to policy makers. Aims and objectives: The article examines how and why…

Servant Research is a new term to describe a framework for research that is grounded in social responsibility and humanistic principles and is designed to specifically and intentionally improve the lives of people and communities. Servant Research can be used to describe research that exists across many different research methodologies, settings,…