This paper presents a study of the specific disciplinary competencies required of library programming professionals and the training pathways where they develop those skills. Most existing competency frameworks focus on general library service or audience, rather than the specializations required for public programming. Reflecting the emerging…

This paper reports on a study conducted to determine if staffing changes were necessary at the information desk at the main branch of the Cleveland Heights-University Heights Public Library (Ohio). Questions addressed included: (1) What times are busiest in the library? (2) Should there be changes in staffing the reference desk that could lead to…