Nearly two years ago, the Center for an Urban Future published "Branches of Opportunity," a report documenting that New York City's public libraries have become more vital than ever, and are serving more New Yorkers in more ways than ever before. This new report provides an exhaustive analysis of the libraries' capital needs and offers a…

Bill Schickling has spent a good chunk of his professional life at what is now Polaris Library Systems, shaping both the older Galaxy system and the newer Polaris integrated library system (ILS). When he joined the company as a programmer in 1987, it was still part of Gaylord, known mostly for its furniture and supplies division. Schickling was…

Public libraries are an important asset in virtually any size community, but especially in small towns where many social institutions are in decline or have left. Libraries increase the quality of life, help attract new residents, and support the quality of life that is essential to attracting businesses. Results from surveys of library users,…

Describes the Rochester (New York) Public Library's expansion and renovation. Highlights include funding; public relations and marketing plans; access to state-of-the-art technology, including dial-in access; marketing surveys; connecting with local media; involvement of the private sector; and meeting users' heightened expectations for library…

To improve its service, the Offa (Nigeria) township library conducted a user study. The investigation found that 51% of users were students ages 19 and below and that 78% were males. Most users wanted extended hours, improved newspaper collections, more accurate shelving, and a consistent lending policy for all materials and users. (PEN)

Since their founding, public libraries have debated their role in providing access to popular culture. This paper describes the historical development of public libraries as popular materials centers, and traces the development of library standards, particularly the seminal publication, "Planning and Role Setting for Public Libraries: A…

Discusses policies and attitudes prevalent in public libraries that encourage female users and discourage male users. The lack of technical books that may appeal more to men is examined, the lack of appropriate reviews is described, subconscious classism is suggested, and differences in fiction preferences are discussed. (two references) (LRW)

From 1963 to 1996, Director Charlie Robinson and Deputy Director Jean-Barry Molz led the Baltimore County Public Library, a system known for customer orientation, a philosophy of collection development heavily emphasizing best sellers, centralized materials selection, interchangeable adult and children's staff, and service fees. Upon retirement,…

Twelve community telephone surveys administered to the residents of 34 Connecticut towns measured their knowledge, attitudes, and use related to public library services. Results suggested needed improvements in collection development, the importance of location, and residents' willingness to pay more per year for library services. (SLW)